Razieh Dosti; Hasan Bahrololoum; Seyyed Reza Hosseini Nia
Volume 14, Issue 27 , June 2015, , Pages 209-225
Abstract
The role of the Ministry of Sport and Youth as the most important country’s sports sponsorship is visible to everyone. On the other hand, the success of this organization certainly has roots in the total offices of Physical Education. Regarding to this fact, up to now, there is no research about ...
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The role of the Ministry of Sport and Youth as the most important country’s sports sponsorship is visible to everyone. On the other hand, the success of this organization certainly has roots in the total offices of Physical Education. Regarding to this fact, up to now, there is no research about the psychological empowerment with job satisfaction and internal service quality in the sport organizations. The purpose of the study is to investigate the relationship between psychological empowerment with job satisfaction and internal service quality in Youth and Sport offices of North and Razavi Khorasan provinces. The population of the study (N=463) included all employees in Youth and Sport offices of North and Razavi Khorasan provinces, out of which150 employees selected by random cluster sampling. After confirmed the questionnaires validity and reliability, the data was collected with 4 questionnaires include, demographic characteristic, psychological empowerment (Spritzer, 1995), job satisfaction, the Michigan Organizational Assessment (Cammann, Fichman, Jenkins, & Klesh, 1997) and the internal service quality (Di Xi,2005). Spearman correlation, confirmatory factor analysis and structural equation modeling were utilized to analyze the data. Findings indicated that psychological empowerment has a direct effect on job satisfaction. Psychological empowerment has a direct and indirect effect on internal service quality. Also, job satisfaction has a direct effect on internal service quality. The section of total effect indicated that the most effect on internal service quality was related to psychological empowerment. Endogenous variables R2 indicated that %35 of internal service quality variance identified by psychological and %13 of internal service quality variance identified by job satisfaction. Also, the Model showed a relatively favorable fit to the data.
